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My order arrived broken or incomplete.


As the shopper, you have the right to accept or not to accept the item, if the condition of the item is not as agreed upon (wrong color, wrong item, wrong quantity, or if it’s damaged or broken). 

Make sure to inspect your order before confirming delivery.

Please note that ShipHaly is not responsible for damaged items. We encourage travelers to purchase travel insurance that covers damages due to lost luggage, etc.

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