My traveler didn't show up.
If your traveler didn’t show up to your confirmed meeting place, send them a message via our messenger to see if there was some confusion and/or to set up an alternate time.
If you cannot get in touch with your traveler after multiple attempts, please reach out to our support so we can intervene on your behalf.
If your traveler has not communicated a change in their plans and your order is up to (7) days late, you are eligible for a refund. If so, our customer service team can facilitate.