My traveler didn't show up.

 

If your traveler didn’t show up to your confirmed meeting place, send them a message via our messenger to see if there was some confusion and/or to set up an alternate time.

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If you cannot get in touch with your traveler after multiple attempts, please reach out to our support so we can intervene on your behalf.

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If your traveler has not communicated a change in their plans and your order is up to (7) days late, you are eligible for a refund. If so, our customer service team can facilitate.