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What is ShipHaly's Money Back Guarantee? 

Worry-free shopping 


If you don't receive your item, you will receive your money back! 

Shiphaly is a community built on trust and safety. We have a number of measures in place to ensure that you'll get your requested item, otherwise your payment will be refunded. 


ShipHaly's money back guarantee covers you when:

  • You don't receive your item

  • You receive a different item than requested or your item was not purchased from the retailer you requested

  • You receive a broken or damaged item


 Here are some steps to ensure you get your item as requested and allow us to best assist you:

- Communicate through the Shiphaly messenger

Communicating through our built-in messenger allows us to assist in the rare event that there is a dispute between shopper and traveler. Messages sent outside of the Shiphaly messenger cannot be verified and therefore cannot be used in the event that one party is breaking our terms of use

-  Check that the item is not damaged

Upon meeting your traveler, please take the time to inspect your item. Travelers are informed that you will need time to inspect your item and are willing to assist. By confirming delivery of your item, you agree that the product you receive was as requested.

- Ask for receipts

Always ask your traveler over the Shiphaly messenger to send you an electronic copy of receipts for purchases they make. Receipts help ensure that the products you request are genuine and brand new. 

- Order from reputable retailers

Travelers are responsible for delivering your item according to the purchase link you provide them. If an online store or seller is not describing an item accurately, this affects shoppersIf the shop where the item is requested turns out to be unreliable, traveler will not be responsible and therefore ShipHaly's money-back guarantee will not apply.

- Only order products that are permitted by our terms of service

You cannot order any item that is illegal in your country. Additionally, items that are particularly large, heavy or bulky may not receive any delivery offers because it will be difficult to transport.

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